ELICOS Virtual Classes Effective Monday, 6 April

This email is to advise that effective Monday, 6 April 2020, all face-to-face teaching for students currently enrolled in ELICOS (General English) at RGIT Australia’s Melbourne and Hobart Campuses will take place via virtual Zoom (video software) classes.

How do I get my class details?

Students will receive an email from their Teacher with instructions on how to access virtual classes closer to the date. Students will receive virtual classes via Zoom by their Teacher, who has been trained to deliver teaching remotely.

RGIT Australia is delivering virtual training and teaching via Zoom to enable students to continue their studies during the ongoing novel coronavirus (COVID-19) situation, and to safeguard all stakeholders and the community.

How can I participate in my virtual class?

To participate in virtual classes, students will require the below resources:

  • Access to an adequate laptop / PC / mobile phone
  • Adequate Internet connection
  • Antivirus installed on laptop / PC
  • Microsoft Office installed Internet browser
  • Adobe Reader
  • Admin Rights on local PC / Desktop

If students do not have the above-mentioned resources to participate in virtual classes, they should contact admin@rgit.edu.au.

How can I contact RGIT Australia for support?

RGIT Australia has dedicated hotlines and emails to respond to student enquiries relating to IT, student resources, as well as all general enquiries. If students require support, they can refer to the below contact information:

IT Support
 0416 358 829 (Melbourne Students)
Ph: 0416 343 983 (Hobart Students)
Email: helpdesk@rgit.edu.au

Student Resources (LMS / Didasko)
 0431 368 815

All General Enquiries
 1300 844 822

Please note: Hotlines and dedicated emails may experience a high volume of inbound traffic during peak times. While our teams endeavour to respond to every enquiry in a timely manner, we suggest that where possible, students direct their IT-queries to helpdesk@rgit.edu.au, and all other general enquiries to 1300 844 822 or admin@rgit.edu.au.

RGIT Australia is here for you

While RGIT Australia staff are working remotely, our Melbourne and Hobart buildings / facilities will be temporarily unavailable. As our staff are working remotely, it’s business as usual at RGIT Australia.

This means that in addition to Trainers and Teachers delivering virtual classes, RGIT Australia’s student support and administration staff will also continue to work remotely to support our students during this time. This includes support and welfare services and student counselling. For more information on RGIT Australia’s student welfare and support services, please visit our website at www.rgit.edu.au/student-welfare.

RGIT Australia is working with the Australian and Victorian authorities in relation to the novel coronavirus (COVID-19) situation. RGIT Australia will continue to act on the advice from these authorities to maintain a safe and healthy environment for staff, students and visitors to our campuses.

For further information, visit our website at www.rgit.edu.au/COVID-19. Should you have any queries or concerns, please contact RGIT Australia on (+61) 3 8639 9000 or email admin@rgit.edu.au.