Course NameProvide Responsible Service of Alcohol

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    IMPORTANT: Temporary Virtual Delivery of RSA

    RGIT Australia is temporarily delivering its RSA training via virtual classroom delivery in accordance with the recommendations of Victorian Commission for Gambling and Liquor Regulation (VCGLR) due to the ongoing COVID-19 situation.

    Identification of Students: Student identities will be confirmed at the start of every training session with photo ID sighted via virtual classroom technology as would be for face-to-face training.

    RSA Training Materials: Each student will receive an interactive PDF copy of the RSA workbook. Students will receive an email with a copy of the interactive RSA workbook and instructions on how to use it, prior to the training session commencing.

    For further information on RSA training materials, visit the below links:

    Course Description

    The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.

    Participants will learn:

    • How to serve or sell alcohol responsibly
    • How to assist customers to drink within appropriate limits
    • How to assess alcohol-affected customers and identify customers to whom sale or service must be refused
    • How to refuse to provide alcohol.


    No prerequisites.

    Course Delivery

    Venue: RGIT Australia, Level 6, 28-32 Elizabeth Street, Melbourne VIC 3000 (Temporarily available via virtual delivery due to the ongoing COVID-19 situation; See: ‘Temporary Virtual Delivery of RSA’ at the top of this section or contact 0424 950 106 for more information.)

    Method: This is a classroom-based course that combines lecture, group discussion and workplace simulation.

    Course Duration

    4 hours


    A range of assessment methods may be used to assess the practical skills and knowledge of participants required to sell or serve alcohol responsibly including: role plays, case studies, problem-solving activities, written or oral questioning to assess the knowledge of legislation and other competencies in this unit.

    Note: Assessment During Temporary Virtual Delivery due to COVID-19

    The Trainer will provide an electronic copy of the assessment for the student to complete while the Trainer observes via interactive virtual classroom. The student will email back a photo of their test answers for assessment by RGIT Australia.


    Certificates registered with the VCGLR, will be given the next day for afternoon and evening classes. For the morning classes, certificates will be given 2 hours after the completion of the course.

    Note: Certification During Temporary Virtual Delivery due to COVID-19

    Certificates will be sent to students via email following successful completion of the course.



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